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Desktop Support

ACS Desktop Support provides clients with friendly and responsive service delivered by experienced – not junior technicians. ACS deploys an industry-leading ticketing tool, complete with client access. ACS Desktop Support services offerings include remote troubleshooting and after-hours emergency support. And perhaps best of all, we offer a fixed price for our Desktop Support services, so you can reliably project your costs and your savings.
Many small and medium-sized businesses can benefit from Desktop support from ACS. Common realities that suggest that companies should seriously consider Desktop support from ACS include:
  • User dissatisfaction with current desktop support service levels
  • Limited existing resource bandwidth
  • Off-hour staffing challenges
  • Resourcing costs that are continuing to grow without the benefit of increased efficiencies
  • Inexperience of current resources
ACS provides a number of alternative resourcing plans to our clients for Desktop Support. Whether it is a dedicated team of on-site and off-site resources, in just the right quantity and with just the right talents and skill sets, a “proactive” staffing solution, or a “reactive” staffing plan, our Desktop Support offering can be tailored to fit our clients’ requirements.
For more information about ACS Desktop support, please Contact Us today!